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What is ISO?
ISO: International Organization for Standardization. (The International Organization for Standardization)
History of ISO
– ISO was established in 1947.
– Its headquarter is in Geneva.
– It has been applied in more than 150 countries.
– Vietnam has been an official member since 1977 and now elected to ISO executive committee.
What is ISO 9000?
ISO 9000:
– A set of standard of quality management.
– Set out rules of management.
– Focus on prevention/ improvement.
– Only make requirements that need satisfying.
– Apply all kinds of organizations regardless of scope or production models/ services.
The set of ISO 9000 standard embraces:
ISO 9000: Quality management system – Basis and terminologies of ISO 9001:2015 Quality management system – Requirements of ISO 9004:2000 Quality management system – Instructions on how to improve effectively ISO 19011:2002 Instructions on how to assess quality and environmental management system.
Which organizations need to build Quality Management System ISO 9001:2015? 2015?
– Organizations want to perform its role in providing products sustainably to meet customers’ and regulatory demands.
– Organizations desire to gain customers’ satisfaction.
– Organizations need to make a continuous improvement in business results to achieve goals.
– Increase in revenue, develop products, reduce damaged products and waste.
ISO 9001:2015 requirements need controlling 2015
1- Document and file control.
Control internal and external document system, data company.
2- Leadership responsibility
– Commited by leadership
– Oriented by customers
– Establishment of quality policies and quality goals for departments
– Determine responsibility, power for each title
– Establish an internal information exchange system
– Consider leaders’ perspectives
3- Resource management
– Resource provision
– Recruitment
– Pre-audit
– Infrastructure.
– Workplace
4- Products
– Plan for products
– Determine needs relating to customers.
– Control design
– Control purchase
– Control production and provide services
– Control measuring device
5- Measurement, assessment and analysis
– Measure customers’ satisfaction
– Assess internal affairs
– Follow and measure processes
– Follow and measure products
– Control inappropriate products
– Analyze data
– Corrective action
– Preventive action
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