Quality Policy

SERVICE QUALITY POLICY

KNA Cert commits to establishing Quality policy ensuring Honesty, Justice, Objective in certification activities by:

• Take responsibility as a measure of work performance
• Respect ethics and morality in business to build company prestige
• Commit to satisfying customer’s complaint to constantly enhance quality of service

1. Service quality

+ Ensure to provide service compliant with government regulations.

+ Ensure to have qualified staff who can meet the job demand.

+ Timely and correctly offer services to customer with the aim of bring about long-term benefits and cost saving as well.

 + Listen and respect customer’s requirements and opinions; timely and effectively deal with customer’s requirements.

+ Constantly enhance quality of staff in order to offer best services to customers.

2. Legal liability

KNA Cert always makes a contract with customers using any service of KNA based on mutual agreement. The contract has validity compliant with Government regulations and clearly defines rights and obligations of two parties.

3. Payment method:

Depending on agreement in contract, payment will be divided into several payment periods. Customers could make payment to KNA Cert by:

- Directly in Office:

7^th floor, 15A Nguyen Khang Street, Trung Hoa, Cau Giay District, Hanoi

- Bank Transfer:

+ Bank account: 0021000354029 - Vietcombank – Hanoi branch.

+ Account owner: KNA Cert Co., Ltd

- KNA Cert staff pick up money at your place:

Assigned KNA Cert staff must have stamped referral paper of Company.

4. Service Process: